A clear request starts the process. For most private assured tenancies in England, a tenant who wants to keep a pet must ask the landlord in writing. The request should describe the animal, including its type and size, and explain how much space it needs. A tenant might also mention whether the pet will be kept indoors, use an enclosure or need access to a garden. A concise, factual request is more useful than relying on a general promise to be responsible. The statutory process applies from 1 May 2026 to relevant assured tenancies; social housing and other arrangements can follow different rules. Check the tenancy type before relying on it.
The landlord has a set response period. The landlord must normally give a written decision within 28 days of receiving the request. If more information is reasonably needed, the landlord can ask the tenant for it. Once the tenant supplies it, the final decision is due by whichever is later: the rest of the original 28-day period or seven days after the extra information arrives. Keeping the request, follow-up questions and decision in writing gives both parties a clear record.
A refusal needs a fair reason. The rules do not mean every request must be accepted, but a landlord cannot rely on a blanket “no pets” position. Relevant circumstances may include a genuine allergy affecting another occupier, inadequate space for the particular animal, an animal that cannot lawfully be kept, or a superior lease that prohibits pets where the landlord has taken reasonable steps to obtain consent. The decision should address the actual animal and home, not a general dislike of pets or a fear of possible damage.
Previous problems are not automatically a reason to refuse. A past incident involving another tenant or pet, a concern that damage might happen, or a belief that future applicants may prefer a pet-free property would usually be insufficient on its own under the government guidance. If permission is refused, the landlord should explain the reason in writing. A tenant who believes the reason is unfair can first ask the landlord or agent to reconsider and may use the relevant complaint or court process.
Permission has continuing effect. Once the landlord agrees to a particular pet, the landlord cannot simply reverse that consent or change the tenancy terms to withdraw it. A request for a different or additional pet needs fresh permission. If the property is leasehold, the landlord may need to check the superior lease and seek the freeholder’s consent before deciding.
Damage should be handled fairly. If a pet causes damage, the tenant and landlord should discuss repair and keep records, such as dated photographs, estimates and receipts. A deposit may cover proven repair costs in line with the tenancy and deposit rules, and an applicable insurance policy may also be relevant. The same loss cannot be recovered twice.
The practical approach is straightforward: make a specific written request, answer reasonable follow-up questions promptly, and keep the decision and any supporting evidence. Landlords should assess each request individually and respond within the statutory period. These rules are England-specific general information; anyone facing a dispute should check the current official guidance and seek suitable housing advice for their circumstances.