A repair request that goes unanswered can leave a renter unsure where to turn. The government’s online repairs checker offers a practical starting point: it explains routes for getting something fixed and what to do when a landlord or letting agent does not respond.
The Ministry of Justice service provides suggested next steps and links to further information. It is a signposting tool, not a court decision, a guarantee of compensation or a substitute for advice about a particular tenancy. Anyone facing the immediate loss of their home is directed towards Shelter, Citizens Advice or a local Law Centre.
Make the problem clear
The government’s tenant guide to the Housing Health and Safety Rating System, updated in September 2026, advises tenants in England to raise repair and safety concerns with the landlord or managing agent in writing. Photos or videos and a record of communications can help explain what is wrong.
If the response does not resolve the concern within a reasonable period, the guide explains the route to the local council. A serious danger should be described clearly so the council can assess urgency. The appropriate response depends on the problem and circumstances; one universal deadline should not be assumed for every repair.
Prepare before using the checker
Gather the tenancy details, the dates on which the problem was reported and any replies. A short chronology is easier to follow than a long chain of messages without explanation. For example, separate the date a leak first appeared, the date it was reported and any visit or promised follow-up.
Keep photographs labelled by date and room. Avoid altering or exaggerating them. If an appointment has been offered, record arrangements for access and explain promptly if the proposed time cannot work. The aim is to make both the fault and the next action understandable.
For landlords and agents, a repair log should show who owns the task, what the contractor has been asked to inspect and when the tenant will receive an update. Closing a ticket without checking the outcome can leave the underlying problem unresolved.
This replaces our August 2023 launch story with a practical explainer. Sources were checked on 5 November 2026. Housing routes differ across the UK, so select guidance for the property’s location and seek individual advice where needed.