A smart meter is part of the home's energy setup, but its usefulness depends on the account and the information passed between occupants. Ofgem explains that a smart meter can send readings automatically to the supplier and that an in-home display can show energy use. It does not mean the household uses no energy or that every bill will be cheaper.
Identify what is installed
At handover, record which meters serve the home and where they can be found. Note any in-home display and leave the operating information with the property where appropriate. Check that the correct meter is being associated with the address, especially in a building with several flats. A photograph is useful when it clearly identifies what it records.
Keep the account separate
Establish who is responsible for the energy account under the tenancy arrangement and who should contact the supplier. Do not assume that a device displaying usage proves the account has been opened, closed or transferred correctly. Record the move-in or move-out readings where needed and follow the supplier's current process. Keep another occupier's account details private.
Know the route for a problem
Ofgem notes that a smart meter may stop recording consumption or stop sending readings. Contact the supplier through its normal support route and explain the issue. Ask what readings or other information are needed while the problem is being investigated. A blank display and a failure of the meter itself should not be treated as the same diagnosis without checking.
Use information carefully
Usage information can help an occupant understand patterns, but it is not a substitute for checking the tariff, bill and meter details. Ask the supplier how data is recorded and shared. A landlord should not assume that ownership of the property creates access to a tenant's energy account or detailed personal usage information.
Make the next handover easier
Keep the meter location, equipment instructions and reporting route in the property information pack. Update the pack when equipment changes and remove obsolete account material. This is an editorial handover checklist, not a recommendation of a tariff or a promise of savings. For billing, installation or technical questions, use the current supplier and Ofgem guidance. Reviewed 30 October 2026.
Source and further reading: https://www.ofgem.gov.uk/your-energy-supply/how-manage-your-energy-supply/get-help-your-smart-meter